Terms of service

■     Payment Methods

・      Credit cards (JCB / American Express / Diners Club / Master Card / VISA)

・      Apple Pay

・      Google Pay

・      PayPal

 

■     Service and Price Changes

All Prices are subject to change without notice.

 

■     Shopping Cart

Items saved in your cart are not guaranteed to be reserved in stock.

For items with limited stock, they may sell out during the checkout process.

If your order remains incomplete, the item may be removed from your cart automatically.

 

■     Purchase Limit

Some products may have purchase restrictions. Please check the product page for details.

Repeated orders or orders exceeding the purchase limit may be canceled.

*We do not accept any liability for damages, losses, or disadvantages resulting from order cancellations.

 

Resale and Bulk Orders

If an order is deemed to be for resale purposes, involves a large quantity, or multiple orders are placed by the same or seemingly identical customer, we may cancel the order or delete the account without prior notice if we determine the order to be inappropriate.

 

■     Combine Shipping

We are unable to combine separately placed orders or items with different shipping schedules. Additionally, items that cannot be bundled will be shipped separately, and additional shipping fees will apply.

 

■     Receipts

If you require a receipt, please contact us by filling out the inquiry form on the website.

 

■     Domestic Shipping Fee

A shipping fee of JPY 900 (flat rate nationwide) will be charged per delivery.

If the total value of your order is JPY 15,000 (including tax) or more, shipping will be free of charge.

 

■     Domestic delivery

We usually ship within 5 business days, excluding Saturdays, Sundays, and national holidays.

For pre-order items, we will ship as soon as the items are delivered to our warehouse, based on the release date shown on each product page.

 

Please note that it may take longer than usual during periods of high order volume, weather, traffic conditions, major holidays, etc. Please check with us in advance if you are in a hurry.　

 

■ International Shipping Fee

The shipping fee varies depending on the destination country.
Please check the price on the checkout page after entering your shipping address.

Shipping Countries: United States, Canada, China, South Korea, Taiwan.

 

■     International Shipping

Please enter your name and shipping address in English.

We will ship pre-order items as soon as they are delivered to our warehouse, based on the release date shown on each product page

For international customers, all charges related to shipping services, such as Customs Duty fees and/or Brokerage fees are of customer's responsibility. If a customer refuses to pay the above-mentioned charges, the products will be sent back to us, and the shipping charges will be charged to the customer.

All shipments outside of Japan will include a Commercial Invoice to prevent customs delays. In compliance with international import and export regulations, we cannot alter the order amount stated on the Commercial Invoice to a lower value.
Once the order has been shipped, we will not be able to change the delivery address, modify the contents, or cancel the order.

Please note that delivery may take longer than usual during periods of high order volume, adverse weather conditions, traffic delays, major holidays, etc. If you are in a hurry, please contact us in advance.

 

■     Shipping Company

Products will be shipped by the following delivery companies.

・      Domestic: Sagawa Express

・      Overseas: Japan Post International Mail or FedEx

We cannot specify the delivery company.

 

■ Delivery Date and Time

The delivery date cannot be specified. The items will be delivered in order as they are ready

(Normally, the items are delivered within 5 business days from the day after the order is placed in domestic shipping.)

 

■     Cancellation, Returns, and Exchanges

＜Cancellation of orders＞

We do not accept a cancellation request after your order is confirmed.

We take all possible measures to manage product inventory. However, if, for unavoidable reasons, we are unable to secure the stock for your ordered items, we may have to cancel your order.

 

＜Returns and Exchanges＞

Returns or exchanges of products for customer convenience are not accepted.

All products handled by our company are products that meet domestic quality and inspection standards.

Please note that we cannot accept returns or exchanges for minor scratches, scuffs, color variations, or differences in texture that may occur during manufacturing or because of design.

We take great care in ensuring the quality and packaging of our products. However, in the unlikely event that any issues arise with the product, we will offer an exchange or refund at our expense for the following problems.

・     If the product is damaged or soiled.

・     If the wrong product is delivered. 

If any of the above reasons apply, please contact us at the following address within 7 days of receiving the product.

 

＜Contact information＞

E-mail address: support@bokehgamestudio.co.jp

If we are unable to secure a replacement product due to it being sold out or discontinued, we may offer a refund for the product price, shipping fees, and cash-on-delivery charges.

The refund will be processed using the same payment method as the one used during the order.

*For cash-on-delivery payments, the refund will be made via bank transfer to the specified account

Please note that returns or exchanges may be refused if the order falls under the following conditions.

・        If more than 8 days have passed since the product arrived.

・        If the product has been used, altered, washed, or cleaned.

・        Products that do not include all accessories, such as product tags, packaging, cases, and instruction manuals.

・        Products that have been damaged or soiled by the customer.

・        Products with damaged packaging (bags, boxes, etc.) *Note: Protective plastic bags and cardboard boxes used to safeguard products are not included in this category.

・        Products that are pre-order items, made-to-order items, limited-edition items, or items shipped directly from the manufacturer.

*Please refer RETURN POLICY as well.

 

The latest update: October 1, 2025